Biltmore® Licensed Desserts
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What If I have a question about a product?
If you have questions about a particular product, please contact us through e-mail at
or call us at (770)427-4896 x 152. We have a willing and able staff who will cheerfully help you in any way we can.
When do I have to place my order if I want it delivered the next day?
We have to receive your order before 12:00 Noon (Eastern Time) the day before you want your cheesecake to arrive. For delivery tomorrow, place your order before 12:00 Noon ET.
Can I order a cheesecake to be delivered on Saturday or Sunday?
Saturday delivery is available for an additional $10. Please order Saturday delivery by phone. FedEx will not deliver on Saturday to some remote or rural areas. Sorry, we cannot ship cakes to arrive on Sunday or Monday.
Why can't I have a cheesecake delivered on Monday?
We cannot initiate a shipment on the weekend.
Do you ship to Alaska or Hawaii?
No. Unfortunately, at this time we only service the lower 48 states.
Do you ship to Canada or other International destinations?
Unfortunately we currently do not. Our perishable cheesecakes cannot withstand customs delays.
How does your pricing work? Is shipping included?
You'll see the FedEx shipping charge that will be added to each order on your checkout page before your credit card information is requested.
What happens if the recipient is not home?
Our packaging insures that every cheesecake will arrive in perfect condition. In the event that there is no one home, FedEx will leave the cake if it seems safe to do so. The cake should last 2 days in the container. Many of our shipments are left at the door. As an alternative, we recommend that you ship to a business address, if possible, if there is somebody there all day to receive the cheesecake.
Can I have the cheesecake delivered to a P.O. Box?
No. FedEx will only deliver to a physical address.
What time will my cheesecake arrive?
We ship all of our cheesecakes via FedEx Priority service. Your cheesecake is guaranteed to arrive by 12:00 pm depending on the type of shipment you choose.
If I order two cheesecakes for the same address can they be sent in one package at less cost?
Unfortunately, no. Each cheesecake has to go into it's own specially designed thermo package. And our shipping charges are based on a particular size and weight. If you want to order 3 or more cheesecakes please call us for special pricing and shipping information.
Can I order today for delivery in the future (e.g., can I order two cheesecakes for delivery on • Tuesday of next week)?
Yes you can if you order by phone. We ship for delivery every day except Sunday and Monday.
How do you keep the cheesecakes cold?
We ship our cheesecakes frozen. Our custom designed inner-shipping container completely surrounds the cheesecake with Styrofoam insulation. Dry Ice is placed around the packaging to keep it cold. The outer shipping container is a corrugated box for added strength and protection. The cheesecake will arrive either partially frozen, or cold and ready to serve.
How many servings can I get from each cheesecake?
Our 9 inch cheesecakes (4 lb 4 oz) are sliced to serve 12.
Can I include a greeting card with the cheesecakes?
Yes, we will ask you for your greeting card text when you check out and will then include your message on a special greeting card.
Is it safe to use my credit card online?
It is very safe to use your credit card at Atlanta Cheesecake Company. We give you the most comprehensive protection available today. Our Safe Shopping Guarantee protects you when you shop with us.
We guarantee your Credit Card Safety
We guarantee your 100% Satisfaction
We guarantee your Privacy by not releasing your personal information to any 3rd party
What payment methods are available?
We accept Visa, MasterCard, American Express, and Discover. We do not accept cash, checks, or ship COD. We offer Gift Certificates that entitle the holder to one cheesecake of their choice delivered to the address of their choice.
Am I going to receive unsolicited emails if I register?
How do I contact Atlanta Cheesecake Company?
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